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I cannot login to my Premium account. What should I do?

How to log in

Marina Werner avatar
Written by Marina Werner
Updated over 8 months ago

When you sign in, make sure you use the same e-mail address you used to sign up for Premium.

Follow these simple steps to regain access:

  1. Click on 'Premium Login' in the top right corner of https://tests.ca

  2. Enter your email address when prompted. Click 'Continue'

  3. You'll receive an email with a sign-in link. Simply click the link in your email to restore your session and resume your testing.

    Note: Make sure to check your spam folder if you don't see the email in your inbox.

    Wrong e-mail address
    If you have several e-mail addresses and are not sure which one you used, try to find the confirmation e-mail from us with the sign-up payment details.

On mobile:

  1. Locate and tap the "hamburger" menu in the top right.

  2. Tap the "Already a Premium member?" link.

Wrong e-mail address: If you have several e-mail addresses and are not sure which one you used, try to find the confirmation e-mail from us with the sign-up payment details.

If neither of these suggestions helps contact our support for further assistance.

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